General information

Around six weeks notice for wedding cakes is fine and approx two weeks notice for celebration cakes. Please phone or email us with your enquiries or requirements. We understand there may be occasions where you may have left it a little late and ‘emergency cakes’ are desperately needed ! If this is the case please call us directly at our cake studio on 01564 700043 and we’ll do our best to help out.

Please bear in mind when ordering your wedding cake to allow time for delivery or collection. We have a selection of specialized cake stands available for hire should your wedding cake require one, all this will be explained during the initial stages of ordering a wedding cake. An additional cost will be incurred and a returnable deposit of £100 be required upon ordering / collection / delivery.  All cake stands must be returned within 5 days unless agreed otherwise.

Cakes should be stored on a level surface in a cool, dry place. Do not refrigerate or leave in direct sunlight. Vanilla sponge, chocolate sponge and carrot cake will stay fresh for approximately one week. Fruit cake can last for months if stored sensibly.

For a bespoke cake, we can only create the finished article from what we interpret the wording of your order. It is not always possible to create to exact specifications when modelling with food, just a representation. All cakes are made to order. We can either create a new design or you can choose a design from our portfolio. We can change colours, flowers & decoration to compliment any theme or colour scheme you may have at your celebration. Please let us know your requirements.

Edible photos & images [edipics] can be used on most cakes. Please contact us for specific costs. We can provide an image and altering service which may accrue extra charges.  We can provide any edipic up to A4 size. When any image is scanned and printed some quality may be lost. A good quality image from the offset will improve the quality of the edipic. Please check with us before hand regarding your image details.

If your cake design requires fresh flowers, your florist will supply these. We will liaise directly with your florist regarding the specific floral requirements and we will decorate the cake with the flowers on site.

NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse.

Please note that the diamante crystals that are used to decorate some of our cakes are not edible and must be removed from your cake before serving. All of our decorative gems are only used at the clients request and Flour Power Cakes accept no responsibility for any physical harm that may arise from their use.

Please note that the feathers that are used to decorate some of our cakes are not edible and must be removed from your cake before serving. All of our feathers are only used at the client’s request and Flour Power Cakes accept no responsibility for any physical harm that may arise from their use.

How many portions will my cake provide ?

Please click on about our cakes page for a cake portion/servings guide.

To confirm an order we require a 25% deposit on all celebration cakes, and a 50% deposit on all wedding cakes. The remainder of the balance for wedding cakes is due 2 weeks before the delivery or collection of the cake, or can be paid directly with cash upon collection. The remainder of the balance for celebration cakes can be paid in cash or cheque upon collection. If you cancel your wedding cake for any reason up to fourteen (14) days before your wedding date, the deposit (50%) is non-refundable. All other monies paid will be refunded by business cheque within fourteen (14) business days. If your wedding cake order is cancelled less than fourteen (14) days from the designated wedding date, you shall receive a refund of 25% of the total cost.

Flour Power Cakes values your opinion about our cakes and products and welcomes any feedback you may have. We receive thank you cards and emails from satisfied customers and encourage this. Please let us know how your cake was and how it helped you celebrate your special occasion.

Repairs and corrections to our cakes , including inscription errors  can usually be dealt with on the same day. It is necessary to give all customers this opportunity so any alterations must be brought to our attention upon collection / delivery or within one hour of the cake being collected / delivered.

We take any complaints very seriously. Some complaints may involve further investigation and an immediate refund may not always be possible. Cakes or part of cakes must be returned to us within 48 hours to ensure we are able to fully investigate any complaints. The maximum refund we offer is the full value of the cake. Additional compensation is not obtainable.

Design alterations can be made, but no later than 2 weeks before collection / delivery. If the alteration affects the cost then your balance will be adjusted accordingly.

Cakes are carefully delivered by our selves. We deliver in and around the Solihull / Warwickshire / Birmingham areas. All cakes will be delivered on your chosen delivery date.  We do not deliver on public holidays. All cakes are delivered boxed. Please ask for an exact delivery charge. We can arrange delivery to other parts of the UK via courier. Please contact us for details.

You may collect your cake free of charge from our cake studio during opening hours.  Please check the  contact us page for our Cake Studio’s opening times.